SHIPPING AND DELIVERY POLICY

This Shipping and Delivery Policy applies to orders placed through https://unifclothingl.shop.

It explains our free standard shipping service, order processing procedures, estimated delivery period, tracking, customs, delivery problems, and the responsibilities of customers and unifclothingl.shop.

1. Contact Information

For shipping and delivery assistance, contact:

Website: https://unifclothingl.shop
Email: info@unifclothingl.shop
Telephone: +39 3258548154
Address: Via Fiorino N. 23, Carrara (MS), Italy

2. Free Standard Shipping

We offer free standard shipping on all accepted orders placed through unifclothingl.shop.

There is no minimum purchase amount for standard shipping unless a different condition is clearly displayed and accepted before the order is submitted.

Free shipping applies to the initial standard delivery of the order. It does not necessarily include:

• Premium or expedited delivery selected by the customer;

• Customer-funded change-of-mind return shipping;

• Additional delivery attempts caused by an incorrect address or failure to collect the parcel;

• Customs duties or import taxes lawfully charged by the destination country; or

• Remote-area surcharges disclosed and accepted before purchase.

No undisclosed shipping charge will be added after the customer completes checkout.

3. Order Processing

Orders normally require 1 to 2 business days for payment verification, order review, preparation, and dispatch.

Business days generally exclude Saturdays, Sundays, and public holidays observed at the relevant fulfilment location.

Processing may take longer during periods of high demand, public holidays, product launches, security reviews, severe weather, or other exceptional circumstances. If a significant delay becomes known, we will make reasonable efforts to inform the customer.

4. Estimated Delivery Time

Our estimated total delivery time is 15 to 20 calendar days from the date the order is successfully placed and payment is authorized, unless a different estimate is clearly shown before checkout.

The estimate ordinarily includes order processing and standard transit time.

The 15-to-20-day period is an estimate rather than a guaranteed appointment unless we expressly agree to a fixed delivery date in writing. Actual delivery may be affected by:

• Destination and local delivery conditions;

• Carrier network capacity;

• Customs inspections;

• Public holidays;

• Severe weather or natural events;

• Transport disruption;

• Security screening;

• Incorrect or incomplete delivery details; or

• Circumstances outside our reasonable control.

Mandatory consumer rights relating to delayed or failed delivery remain unaffected.

5. Order Confirmation

After an order is placed, the customer should receive an electronic confirmation at the email address provided during checkout.

The confirmation acknowledges receipt of the order but does not necessarily mean that the order has been accepted. We may conduct payment, stock, address, and fraud-prevention checks before acceptance and dispatch.

Customers should review the confirmation promptly and contact info@unifclothingl.shop if any information is incorrect.

6. Shipping Confirmation and Tracking

Where tracking is available, we will send a shipping confirmation containing a tracking number or tracking link after dispatch.

Tracking information may take several business days to become active after the label is created. A temporary lack of tracking updates does not necessarily mean that the parcel has stopped moving.

Customers should use the carrier’s official tracking page and contact us if the estimated delivery period has passed without delivery.

7. Delivery Destinations

We ship only to destinations made available at checkout.

An order may be refused or cancelled before dispatch if:

• The delivery destination is unsupported;

• The address is incomplete or cannot be validated;

• Carrier restrictions prevent shipment;

• Applicable sanctions, export controls, or legal restrictions prohibit fulfilment;

• The product cannot lawfully be delivered to the destination; or

• Fraud or security screening identifies a material risk.

If we cancel an accepted payment because fulfilment is impossible, we will issue the applicable refund to the original payment method.

8. Correct Delivery Information

Customers must provide a complete and accurate:

• Recipient name;

• Street address;

• Building and apartment information;

• City;

• Province or region;

• Postal code;

• Country;

• Email address; and

• Telephone number where requested for delivery.

Customers should contact us immediately if an address correction is needed. We cannot guarantee that an address can be changed after fulfilment begins.

We are not responsible for delay caused solely by inaccurate or incomplete information supplied by the customer. However, we will make reasonable efforts to help resolve the issue.

9. Multiple Parcels

An order may be divided into multiple parcels because products are stored at different fulfilment locations or require different handling.

Separate parcels may arrive on different dates and have different tracking numbers. The customer will not be charged additional standard shipping solely because we divide an order into multiple shipments.

10. Customs, Duties, and Import Taxes

Orders crossing an international border may be subject to customs declarations, inspections, import duties, taxes, or fees imposed by the destination country.

Where the checkout expressly states that duties or taxes are included, we will handle them according to that statement. Where they are not included, the recipient may be responsible for charges imposed by local authorities or carriers, to the extent permitted by law and disclosed before purchase.

We do not control customs assessments or processing times. Customers are responsible for providing information reasonably required for lawful customs clearance.

11. Delivery Attempts

The carrier may deliver to the stated address, an authorized recipient, a safe location, a collection point, or another location permitted by the delivery service and applicable law.

If nobody is available, the carrier may make another attempt or provide collection instructions. Customers should follow tracking updates and collect parcels within the carrier’s specified period.

If a parcel is returned because the customer failed to collect it, we will contact the customer after the parcel reaches the authorized return location.

12. Risk of Loss

For consumer orders, risk of loss or damage generally transfers when the customer, or a third party designated by the customer other than the carrier, obtains physical possession of the goods.

If the customer independently appoints a carrier that we did not offer, risk may transfer when the goods are handed to that carrier, to the extent provided by applicable law.

13. Delayed Delivery

If the estimated 15-to-20-day period has passed, the customer should contact info@unifclothingl.shop with the order number.

We will review the tracking information and, where appropriate, contact the carrier or fulfilment provider.

If delivery does not occur within the agreed period or within the time required by applicable law, the customer may request delivery within an appropriate additional period. If delivery still does not occur within that additional period, the customer may be entitled to terminate the contract and receive a refund.

An additional period may not be required where delivery by a particular date was essential and expressly agreed, or where we have clearly refused to deliver.

14. Lost Parcels

A parcel may be treated as potentially lost when it has not been delivered and the carrier can no longer identify its location within a reasonable investigation period.

Customers must cooperate with reasonable investigation steps. Depending on the circumstances and applicable law, we may provide:

• A replacement;

• A reshipment;

• A refund; or

• Another appropriate remedy.

The customer will not be required to pay for a verified non-delivery caused by us or our appointed carrier.

15. Parcels Marked as Delivered

If tracking shows that a parcel was delivered but the customer cannot locate it, the customer should:

• Verify the delivery address;

• Check entrances, secure locations, mail areas, and reception points;

• Ask household members or neighbours;

• Contact the local carrier; and

• Notify us promptly at info@unifclothingl.shop.

We may request a carrier investigation or delivery confirmation. A tracking status alone does not remove any mandatory consumer right where the goods were not actually placed in the possession of the customer or an authorized recipient.

16. Damaged Parcels

Customers should inspect the parcel upon receipt where reasonably possible.

If a parcel or product is damaged, the customer should photograph:

• The external packaging;

• The shipping label;

• The internal packaging;

• The damaged product; and

• Any visible impact or opening.

The customer should then contact info@unifclothingl.shop promptly and retain all packaging until instructions are provided.

17. Incorrect or Missing Products

If an order contains an incorrect product or an item is missing, the customer should contact us with the order number, description of the issue, and relevant photographs.

We will investigate the fulfilment records and provide an appropriate remedy without charging the customer for an error attributable to us.

18. Refused and Unclaimed Deliveries

Refusing a parcel or allowing it to remain unclaimed does not automatically cancel the purchase or constitute a legally effective withdrawal.

Customers wishing to cancel or withdraw should send a clear notice to info@unifclothingl.shop.

After an unclaimed or refused parcel is returned, any refund or reshipment will be handled under our Return and Refund Policy and applicable law.

19. Order Changes and Cancellations

Requests to change or cancel an order must be submitted as soon as possible.

We cannot guarantee a change or cancellation after processing or dispatch. If the order has already shipped, the customer may exercise any applicable return or withdrawal right after delivery.

20. Force Majeure and Events Outside Our Control

We are not responsible for delay caused by an event genuinely outside our reasonable control, such as extreme weather, natural disaster, epidemic restrictions, war, civil disorder, carrier network interruption, customs action, government measures, or major infrastructure failure.

We will make reasonable efforts to limit the impact, communicate material delays, and perform our obligations as soon as reasonably possible. Mandatory rights to terminate for excessive delay remain unaffected.

21. Relationship With Other Policies

Returns, refunds, damaged products, statutory withdrawal rights, and legal guarantees are governed by our Return and Refund Policy together with applicable law.

If this Shipping and Delivery Policy conflicts with a mandatory consumer rule, the mandatory rule prevails.

22. Contact Us

For delivery assistance, contact:

unifclothingl.shop
Website: https://unifclothingl.shop
Email: info@unifclothingl.shop
Telephone: +39 3258548154
Address: Via Fiorino N. 23, Carrara (MS), Italy