RETURN AND REFUND POLICY

This Return and Refund Policy applies to purchases made through https://unifclothingl.shop. Throughout this policy, “we,” “us,” “our,” and “unifclothingl.shop” refer to the operator of the online store unifclothingl.shop.

We want customers to shop with confidence. This policy explains our 30-day return program, the statutory rights available to consumers in the European Union, and the procedures for damaged, defective, incorrect, or missing products.

Nothing in this policy limits or excludes any mandatory consumer right available under Italian or European Union law.

1. Contact Information

Return and refund requests must be submitted using the following contact details:

Website: https://unifclothingl.shop
Email: info@unifclothingl.shop
Telephone: +39 3258548154
Business address: Via Fiorino N. 23, Carrara (MS), Italy

Customers must contact us before sending any product back. Returns sent without prior authorization, or to an address not confirmed by our customer service team, may be delayed or refused where permitted by law.

2. Thirty-Day Return Period

In addition to applicable statutory rights, we accept eligible returns requested within 30 calendar days after the customer, or a third party designated by the customer other than the carrier, receives the order.

To request a return, email info@unifclothingl.shop within the 30-day period. The email should include:

• The customer’s full name;

• The order number;

• The product or products to be returned;

• The reason for the return;

• Clear photographs where the product is damaged, defective, incorrect, or materially different from its description; and

• A statement indicating whether the customer is requesting a refund, replacement, or another remedy.

No separate printed return form is required. A clear email containing the information above is sufficient to begin the return process.

3. Return Eligibility

To qualify under our voluntary 30-day return program, a product must generally:

• Be returned in substantially the same condition in which it was received;

• Be unworn, unused, unwashed, and unaltered;

• Be free from stains, odours, cosmetics, deodorant, perfume, pet hair, or other signs of use;

• Include all original tags, labels, protective materials, accessories, shoeboxes, and packaging supplied with the product;

• Not have been damaged after delivery through misuse, neglect, incorrect storage, or improper handling; and

• Be accompanied by proof of purchase from unifclothingl.shop.

Customers may inspect clothing and footwear in the same manner reasonably permitted in a physical retail store. Excessive handling that reduces the value of the product may result in a proportionate reduction of the refund where allowed by applicable law.

Shoeboxes, garment bags, and branded packaging form part of the product presentation and must not be used as the external shipping container. Customers should place the original packaging inside suitable protective outer packaging before returning it.

4. European Union Right of Withdrawal

If the customer is a consumer located in the European Union or European Economic Area, the customer generally has the right to withdraw from an online purchase without giving a reason within 14 calendar days.

The withdrawal period expires 14 days after the day on which the customer, or a third party designated by the customer other than the carrier, physically receives the goods. For an order containing multiple products delivered separately, the period begins when the final product is received.

To exercise the right of withdrawal, the customer must send an unambiguous statement to info@unifclothingl.shop before the withdrawal period expires. The statement should clearly identify the customer, order number, relevant products, and the decision to withdraw from the purchase.

After notifying us, the customer must send the products back without undue delay and no later than 14 days after communicating the decision to withdraw.

Our 30-day voluntary return period does not replace or reduce the statutory 14-day withdrawal right.

5. Items Subject to Return Restrictions

Returns may be restricted or excluded, to the extent permitted by applicable law, for:

• Underwear or other sealed goods that are not suitable for return for health protection or hygiene reasons when the seal has been removed after delivery;

• Products made to the customer’s specifications or clearly personalized;

• Products that have been worn, washed, altered, damaged, or used beyond what is reasonably necessary to inspect their nature, characteristics, and fit;

• Gift cards or other non-returnable digital instruments, where offered;

• Products returned after the applicable return period without prior written agreement; and

• Products not purchased directly through unifclothingl.shop.

A hygiene-related exclusion applies only where the legal requirements for that exclusion are satisfied. It does not remove the customer’s rights if an item is defective, damaged, incorrectly supplied, or not as described.

Sale or promotional products are not automatically excluded from return. Eligible sale products may be returned under the same statutory rules and the conditions of our 30-day return program unless a lawful exclusion was clearly disclosed before purchase.

6. Return Authorization and Instructions

After receiving a return request, we will review the information and send the customer return instructions. These instructions will identify the appropriate return destination and any documentation that should accompany the parcel.

The return destination may depend on the product, fulfilment location, or reason for return. Customers must not send a return to the address printed on the original parcel unless our customer service team has expressly confirmed that address in writing.

Products must not be returned on a cash-on-delivery or postage-due basis. Unauthorized charges imposed on a return shipment may be deducted only where legally permitted.

7. Return Shipping Costs

For a voluntary return or statutory withdrawal based on a change of mind, incorrect size selection, preference, or another reason not caused by us, the customer is responsible for the direct cost of returning the product, provided this responsibility was disclosed as required by law.

For a verified damaged, defective, incorrect, or materially non-conforming product, we will bear the necessary and reasonable return costs or provide another appropriate return solution. Customers should contact us before paying for return shipping in such cases.

Original standard delivery is free. Therefore, there is normally no original standard shipping charge to refund. If a customer selected and paid for an optional premium delivery method, any additional cost exceeding the least expensive standard delivery option may not be refundable following a statutory withdrawal, where permitted by law.

8. Return Shipment Responsibility

Customers should use a tracked shipping method and retain the receipt and tracking information until the return is completed.

For customer-funded change-of-mind returns, the customer remains responsible for the parcel until it is delivered to the authorized return location. We are not responsible for loss or damage occurring during return transit when the customer selected and arranged the carrier, except where mandatory law provides otherwise.

Where we provide a prepaid return label or select the return carrier, responsibility will be determined in accordance with applicable law and the instructions supplied with the label.

9. Damaged, Defective, Incorrect, or Incomplete Orders

Customers should inspect their order promptly after delivery. If a product arrives damaged, defective, incorrect, incomplete, or materially different from its description, the customer should contact info@unifclothingl.shop as soon as reasonably possible.

The customer should provide:

• The order number;

• A description of the problem;

• Photographs of the product;

• Photographs of the packaging and shipping label where relevant; and

• Any other information reasonably necessary to investigate the issue.

Customers should not discard a damaged product or its packaging before receiving instructions from us.

Where a lack of conformity is confirmed, we will provide an appropriate remedy in accordance with applicable law. Depending on the circumstances, this may include repair, replacement, a price reduction, or a full or partial refund. Remedies for defective goods will be provided without charge where required by law, including necessary shipping costs.

10. Legal Guarantee

Consumers benefit from the mandatory legal guarantee of conformity provided by Italian and European Union consumer law.

Goods must correspond to their description, possess the qualities and functionality reasonably expected from goods of the same type, and be suitable for their ordinary and any specifically agreed purpose. The statutory legal guarantee generally protects consumers against a lack of conformity that becomes apparent within at least two years from delivery, subject to applicable national rules.

This legal guarantee exists independently of our voluntary 30-day return program and any commercial warranty that may be offered. Nothing in this policy limits the customer’s rights concerning defective or non-conforming goods.

11. Exchanges

We do not guarantee direct exchanges because stock availability may change before a return is received.

The most reliable way to obtain a different size, colour, or style is to request a return for the original eligible product and place a new order. If we agree to process a direct replacement, the replacement remains subject to availability.

Defective or incorrectly supplied products may be replaced without additional charge when replacement is the appropriate legal remedy.

12. Refund Inspection and Approval

Once a returned product is received, we will inspect it and notify the customer of the outcome.

For returns made under the voluntary 30-day program, approved refunds will generally be initiated within 7 calendar days after receipt and inspection of the returned product.

For a valid statutory withdrawal, we will reimburse the applicable payment without undue delay and no later than 14 days after receiving the customer’s withdrawal notice. We may withhold reimbursement until we have received the goods or the customer supplies evidence that the goods were sent back, whichever occurs first, where permitted by law.

13. Refund Method

Refunds are issued to the original payment method used for the order unless the customer expressly agrees to another lawful method.

After we initiate a refund, the payment provider, bank, or card issuer may require additional processing time before the amount appears in the customer’s account. This external processing period is outside our direct control.

We do not normally issue cash refunds, store credit, or refunds to a different account unless agreed with the customer and permitted by law.

14. Refund Amount and Deductions

An approved refund will include the amount paid for the eligible returned product, subject to any lawful deductions.

Where a customer handles a product beyond what is necessary to determine its nature, characteristics, and functioning, the customer may be responsible for a reduction in the product’s value. Any deduction will be reasonable, proportionate, and supported by the condition of the returned product.

No restocking fee is charged for eligible returns.

We will not deduct an amount merely because the customer exercised a statutory right. No deduction will apply for damage, defects, or errors attributable to us.

15. Order Cancellations and Address Changes

Customers who wish to cancel an order or change a delivery address should contact info@unifclothingl.shop immediately.

We cannot guarantee cancellation or amendment once an order has entered processing, fulfilment, or transit. If cancellation is no longer possible, the customer may use the applicable withdrawal or return procedure after delivery.

Customers are responsible for providing a complete and accurate delivery address. If an order is returned because of an incorrect or incomplete address supplied by the customer, we will contact the customer to arrange an appropriate resolution. Any additional delivery costs may be charged only where permitted by law and clearly communicated.

16. Refused and Unclaimed Parcels

Refusing delivery or failing to collect a parcel does not automatically constitute a valid withdrawal notice. Customers should separately notify us at info@unifclothingl.shop if they intend to withdraw from the contract.

If a parcel is returned as unclaimed, refused, or undeliverable, we will contact the customer after receiving it. Reasonable costs resulting directly from the customer’s conduct may be deducted only where permitted by law.

17. Missing Parcels

If tracking shows no meaningful progress, the estimated delivery period has passed, or a parcel is marked delivered but cannot be located, the customer should contact us promptly.

We may ask the customer to:

• Confirm the delivery address;

• Check with household members, neighbours, reception staff, or the local carrier;

• Inspect safe delivery locations; and

• Cooperate with a carrier investigation.

A customer’s statutory rights remain unaffected if the goods were not delivered into the physical possession of the customer or a person designated by the customer.

18. Chargebacks

We encourage customers to contact info@unifclothingl.shop before initiating a payment dispute so that we have an opportunity to investigate and resolve the issue.

This request does not limit any right to contact a bank, card issuer, payment provider, consumer authority, or court.

19. Policy Changes

We may update this policy when our procedures, services, or legal obligations change. The version applicable to an order is generally the version published or otherwise communicated when the order was placed, except where a later change is required by law or is more favourable to the customer.

20. Contact Us

For return, refund, cancellation, or product-conformity questions, contact:

unifclothingl.shop
Website: https://unifclothingl.shop
Email: info@unifclothingl.shop
Telephone: +39 3258548154
Address: Via Fiorino N. 23, Carrara (MS), Italy